Cancellation, refund and distance transaction

This page describes the procedure for cancellation, refund and handling of a distance transaction for One Jewish Step commercial formats.

At this stage, full online checkout through Grow, automatic renewal and automatic access delivery are not yet connected. Until online payment is connected, participation, partnership or a paid format is arranged through direct contact with the project or by bank transfer, and the specific terms are confirmed in writing.

If a paid format is arranged remotely through the website, email, a payment link or another remote channel, the user may submit a cancellation request within 14 days from the transaction date or from the date of receiving written confirmation of the terms, whichever is later, unless otherwise follows from applicable law or the nature of the service.

For a one-time service or individual format, cancellation may depend on the service start date, preparation of materials, work already performed and the written terms of the specific participation. If the service has already begun or individual work has already been performed, the refund may be full, partial or unavailable for the part already provided, according to law and confirmed terms.

For ongoing access, a monthly or annual format, a refund, if applicable, is calculated taking into account access already provided, the period used and the unused part of the service.

If the cancellation is made under a statutory cancellation right, One Jewish Step will process the refund within the time required by applicable law after receiving the request and identifying the payment.

If the law allows a cancellation fee, such a fee may be withheld only within the limits permitted by law and the payment provider rules. If the cancellation is connected with the service not matching the published terms or a material error by the project, no cancellation fee is applied if the law requires a refund without such deduction.

After Grow or another external payment provider is connected, refunds will usually be processed through the same payment channel used for the original payment, if technically possible and consistent with the provider rules.

If the user disputes a payment through a bank, payment card or payment provider, the dispute may be handled under the rules of the relevant provider. We recommend contacting One Jewish Step first so we can review the request and offer a direct solution.

A cancellation or refund request should be sent to the email below. Include your name, email, payment date, amount, selected format and a short description of the reason for the request.

Project operator: Alexander Livshits, registered in Israel as עוסק פטור. In the current status, the project does not charge מע״מ / VAT and does not issue a חשבונית מס / tax invoice. Payment confirmation and קבלה / receipt are issued according to the project’s applicable tax status.

If the tax, payment or operational status of the project changes, this page may be updated before online payment is launched or changed.

For questions, contact us: info@onejewishstep.org